How to File a Complaint

All complaints must be received in writing via email, fax or standard postal service. There is no time limit to make a compliant. If you require help in writing a complaint, please contact registrar@nscmlt.org or call 902-789-5095

Please note: 
NSCMLT cannot investigate anonymous complaints or a complaint against healthcare professionals who are not a member of NSCMLT; such as medical laboratory assistants, and phlebotomists. All formal complaints received, will be reviewed to ensure they are within the mandate of NSCMLT to investigate.

Information Required to Submit a Complaint

• Medical laboratory technologist name
• Reason for the complaint with as much detail as possible
• Date and time the incident occurred
• Names and contact information for any witnesses to the complaint
• Hospital or location where the incident arose
• Names of those you may have addressed your concerns with
• Details of any discussions with the MLT about your concerns
• Any supporting documentation you wish to support for consideration
• Your contact information 
• Once the College receives a written complaint, an investigation will be initiated and we will contact that complainant (MLT) to respond to the complaint