How a Complaint is Handled
The college disciplinary and investigation committees will review your complaint. The mandate of the college is outlined in the NSCMLT act. The committee members include both MLTs and members of the public who are appointed by the provincial government to represent the public view.
During an investigation, the information provided will be disclosed to both the complainant and the MLT. The MLT will be given time to provide a response to the allegations.
The committee will make a determination in accordance with the MLT act.
The committee will review the complaint and determine the steps required to complete an investigation into the matter. They may require the MLT to:
- respond to the allegations in the complaint
- submit to a practice inspection or audit
- submit to physical or mental examinations
- provide records or accounts
- be interviewed and provide names of anyone that may have knoweldge of the matter
All documents received in the course of an investigation are strictly confidential and cannot be shared outside of legal counsel.
Please note: The College cannot investigate an anonymous complaint or investigate a complaint against a healthcare professional who are not members of the college such as a medical laboratory assistant. The College will assist you on how to file the complaint.